RETURN POLICY: At nocnom, your satisfaction comes first. Items may be returned for any reason within 30 days of shipping. You may return any item for an exchange, refund, or credit to your credit card account less shipping and handling charges. Please email [email protected] for a return authorization. Merchandise without a return authorization can be refused and given no credit. Do not send merchandise to our mailing address - a return address will be given to you when you receive your return authorization.
Merchandise must be returned in original condition. Items without all original packing materials, law tags, etc. will not be accepted. Lighting and furniture can be returned, but will be charged a 30% restocking fee and lighting cannot have been installed. We do not accept returns or issue refunds for clearance, customized, made to order, or special order merchandise (if merchandise is damaged during shipping, we will replace the merchandise at no cost to the buyer).
nocnom does not offer free return shipping. Health regulations do not permit us to accept open packages of sheets, pillowcases, or other bedding for credit or refund.
Please insure the package being returned to nocnom for the full value of the merchandise as nocnom cannot be held responsible for products within uninsured shipments. nocnom recommends products to be returned by FedEx or UPS for tracking purposes. COD's will not be accepted.
REFUND POLICY: nocnom will refund the original payment method once the merchandise is received and inspected. Please allow up to two weeks for our team to inspect and process the return once received at our warehouse location.
DAMAGED ITEMS: Items damaged in shipping will be replaced at no cost to the buyer, as long as nocnom is notified within 3 business days after the merchandise has been received.